Our hire terms

BRUX Car Rental is a trading name of Brux Fashion Ltd, registered in England and Wales (company number 10918835), whose registered office is at 116 Maidstone Road, Chatham ME4 6DQ. We're owner-run, and our cars are based at 116 Maidstone Road, Chatham, Kent ME4 6DQ. Call or WhatsApp us on 07712 700789, or email noreply@bruxglobal.co.uk.

Our agreement is made up of these terms, your booking confirmation and anything we agree in writing, including by email or WhatsApp, such as an extension, a return time or place, or permission to tow or bring a pet. Tell us straight away if anything in your confirmation is wrong.

The terms in force when you book apply to that booking. Nothing here affects your legal rights.

• “You” means the lead driver named on the booking, even if someone else made or paid for it. Rules about driving or looking after the car also cover every additional driver named on the booking, and the lead driver is responsible for what they do.
• “One day's hire charge” means the car's daily rate in your booking, before any discount. That includes 7-day and 28-day discounts, deals and promo codes.

• Drivers: 23 or over (older for some cars), with a full photocard licence held for 2 years. Drivers with a Great Britain licence also need a DVLA check code.
• Drivers aged 23 to 24 pay a surcharge of £20 a day. Tell us about them when you book, so it's in the price you agree.
• A £500 deposit hold on your card, authorised with the link in your confirmation from 24 hours before pick-up, or at collection, and kept in place until the car is back. We can take what you owe from it and release the rest.
• Insurance is included, with a £1,000 excess you can reduce to £250 or £0. In some cases the excess, and any reduction you buy, doesn't cap what you pay. Examples are an unnamed driver, drink or drugs, wrong fuel, keys lost through carelessness and interior damage you cause. See “When the excess cap doesn't apply”.
• Free cancellation more than 24 hours before pick-up. Inside 24 hours, we keep one day's hire charge. There's no 14-day cooling-off period.
• Return on time. After a 30-minute grace period, each extra 24 hours, or part of one, costs another day at your daily rate.
• Return the car full of fuel or fully charged, unless you prepaid. Extra miles cost £0.30 each.
• Named drivers only. No smoking or vaping. You pay any fines, tolls and road charges.
• Prices include VAT. No admin, booking or card fees.

Book online at bruxcarrental.co.uk or by phone on 07712 700789. Each listing is one specific car.

Between 07:00 and 21:00 on a weekday you can book online up to the pick-up time, if the car is free. A pick-up at the weekend or outside those hours, or booked while we're closed, needs at least 2 hours' notice so we can arrange the handover; for less notice, call us.

Online, you normally pay the total by card when you book, and the booking is confirmed once paid. If the checkout says you'll pay at handover instead, and for phone bookings, you pay the total at handover by card, cash or bank transfer.

If you pay by bank transfer, send it in time to reach us before the handover. Even if you pay cash, you need a card for the £500 deposit hold.

By phone, we book you in and email you a confirmation with the details of your hire and a link to these terms.

You only pay for extras you choose when you book, or that you add later.

All prices include VAT, with no admin, booking or card fees.

Every hire includes insurance, breakdown cover, 24/7 roadside help, the car's mileage allowance, free additional drivers, and handover at our Chatham base.

Daily rates are on each car's page. Hires of 7 days or more, and of 28 days or more, get an automatic discount that varies by car. Days are counted in 24-hour blocks from pick-up, with a minimum of three days.

Other charges, where they apply:

• Young driver surcharge (drivers aged 23 to 24): £20 a day
• Excess Reduction £12 a day, Full Excess Waiver £20 a day, Tyre & Windscreen Cover £5 a day
• Extra 100 Miles £25. Miles over your allowance £0.30 a mile
• Prepaid Refuel £130. Prepaid EV Recharge £60
• Child car seat £10, booster seat £10, phone mount & charger £5, each per hire
• Delivery, collection and one-way fees: see “Handover and return places”

Your hire is for set dates, so the legal 14-day cancellation period for online and phone bookings doesn't apply. Your other legal rights still do. Our own rule is:

• More than 24 hours before pick-up: free, with a full refund if you've paid.
• Within 24 hours of pick-up: we keep one day's hire charge (or you owe it if you haven't paid). We refund everything else, including protection, extras, delivery fees and the young driver surcharge. A booking made less than 24 hours before pick-up is already inside this window.

Cancel from your account, on the Find a booking page (you'll need your booking reference and the lead driver's surname), or by contacting us.

To change the dates, use Change dates on your booking any time before pick-up, if the car is free for the new dates. The same car, places and extras are priced for the new dates at today's prices. If the new dates cost more, you pay the difference. If they cost less, including a shorter hire, your total stays the same and nothing is refunded. If your booking includes taking the car abroad, contact us to change the dates.

To change the car, cancel and rebook. The old booking is cancelled under the rule above.

No-shows: if you don't come to the handover and we can't reach you, we treat it as a cancellation within 24 hours of pick-up. The same applies if no named driver meets the rules in “Who can drive”.

Refunds go back the way you paid: to your card, or by bank transfer if you paid cash or by transfer. Card refunds can take a few working days to show on your statement.

• Age: 23 or over. Drivers aged 23 to 24 pay a young driver surcharge of £20 a day. Tell us when you book if any driver is 23 or 24. The Mercedes V-Class, Hyundai IONIQ 5, MG5 and Hyundai i800 are for drivers aged 30 or over, and the Ford Tourneo for drivers aged 25 or over.
• Licence: a full driving licence held for at least 2 years. Bring the original photocard. We can't accept provisional licences, copies or photos.
• Check code (licences issued in Great Britain): a DVLA licence check code from gov.uk/view-driving-licence, generated within the last 21 days.
• Northern Ireland licences: you can't get a DVLA check code, so you don't need one. Contact us before you book. We can only hire to you if we can check your licence another way.
• International drivers: bring your passport and licence, plus an International Driving Permit if the licence isn't in English. A permit doesn't replace the licence, and the 2-year rule still applies. You can't get a DVLA check code, so you don't need one.

Additional drivers are free. Each one must meet the same rules and bring their own licence, and check code if they need one, to the handover. The lead driver must be at the handover too.

Name your additional drivers when you book (in the “Anything we should know?” box online, or tell us on the phone), or at the handover. They're named on the booking once we've checked their licence. Only drivers named on the booking may drive. To add a driver during the hire, contact us first. They can't drive until we've checked their licence.

Our insurance doesn't cover every licence endorsement, so tell us about any endorsements or penalty points when you book.

• Our base at 116 Maidstone Road, Chatham, Kent ME4 6DQ: free. Handovers run from 07:00 to 21:00 every day. Other times only by agreement.
• Heathrow, Gatwick, Stansted, Luton, London City or Southend airport: £120
• Ebbsfleet International: £40
• Chatham station: £10
• Any address within 50 miles of Chatham: £120
• One-way hire ending at any address in mainland UK: £150 extra

One fee covers delivery and collection at the same place. Returning to a different place adds that place's fee.

For airport handovers, give us your flight number when you book. If your flight is late, call or WhatsApp us. Your return time stays as booked.

If your flight is cancelled or diverted, call us. If you need to cancel, the normal rule in “Cancelling, changing and no-shows” applies.

Bring each driver's photocard licence, their check code if they need one, and a card for the deposit hold. International drivers bring their passport, licence and any permit.

If you're running late, call or WhatsApp us as soon as you know. Your return time stays as booked.

Deposit hold: we hold £500 on your card, even if you paid online. Authorise it with the link in your booking confirmation, from 24 hours before pick-up, or at collection. It's a pre-authorisation, not a payment. A card hold lapses after about a week, so you agree that we save the card you authorise it on and place a fresh hold on it every few days, releasing the one before, until the car is back and checked. We can take what you owe from it, such as missing fuel or charge, extra miles or damage found at the return, and release the rest within 5 working days of the return, though your bank may take longer to show it. Anything that comes to light later, such as a fine, you pay separately.

Walk-round: we check the car together and note any existing damage on the handover sheet you sign. Point out anything we've missed before you drive away.

Child seats: any seats you booked will already be fitted. Tell us each child's age, height and weight when you book, so we fit the right seat. Check the seat is secure before you set off, and ask us if you're not sure how it works. If you move or refit a seat, or use your own, you're responsible for fitting it correctly. If we can't supply a seat you booked, we refund its £10.

If you think the car is unsafe, tell us before you drive away. If we can't put it right or offer you another car, we refund you in full.

Return the car to the agreed place by your return time. You have a 30-minute grace period. If you'll be late, tell us before your return time. If your return time falls outside 07:00 to 21:00, agree the return time and place with us before the hire.

After the grace period, each further 24-hour block, or part of one, is charged as a day at the car's daily rate in your booking. If your late return disrupts another customer's hire, we may also charge the reasonable cost of that.

Extensions: before pick-up, use Change dates on your booking. Once you have the car, ask by phone or WhatsApp before your return time. An extension depends on the car being free and only counts once we confirm it. Extra days are charged at the car's daily rate.

Returning early: tell us first and return the car when and where we agree. There's no refund for days you don't use. If the hire ends early because of a fault with the car, we refund the days you lose.

At the return, stay while we check the car, and sign the handover sheet.

If you can't stay, or we collect the car from an address, airport or station, leave it locked at the agreed place, parked legally where we can reach it. Leave the keys only as we agreed. Before you leave, take dated photos of the outside, the fuel or charge level and the mileage, and send them to us. You're responsible for the car until we collect it.

If the car isn't returned and we can't reach you, we may recover it and tell the police. You then pay the reasonable cost of recovery and storage.

Lock the car and keep the keys with you. Overnight, keep the keys indoors and away from the car. If a warning light comes on, stop safely and call us.

If you lose a key or lock it in the car, call us first. Don't call a locksmith or force the car open.

You must not:

• let anyone drive who isn't named on the booking
• use the car for paid passenger or delivery work, such as taxi, ride-hailing or food delivery
• re-hire or lend it, or list it on a car-sharing platform such as Turo
• drive off-road, on tracks or beaches, or through floods or fords
• use it for racing, speed tests, or driving lessons or tests
• tow anything, or fit a tow bar or roof rack, unless we agree in writing
• drive over the drink-drive limit, under the influence of drugs, or when too tired to drive safely
• carry more people than there are seat belts, overload it, or carry a child without the child seat the law requires
• carry dangerous or illegal goods, or use it for any crime
• modify the car or tamper with the mileage reading
• take it outside the UK without our written agreement (see “Taking the car abroad”)

Nobody may smoke or vape in the car, and that includes passengers. The rule covers tobacco, cannabis and e-cigarettes.

Assistance dogs are always welcome. Other pets need our agreement before the hire. Keep pets in a carrier, crate or harness. Heavy pet hair is charged as cleaning (see “Damage and other charges”).

On hires of 28 days or more, check the tyres, oil and screenwash every week, and tell us about any warning light or service reminder. Let us have the car when it needs a service or MOT.

If you do something on the “You must not” list, your excess may no longer cap what you pay (see “When the excess cap doesn't apply”). If a driver breaks any of these rules, we can end the hire.

You may only drive the car outside the UK if your booking includes the Taking the car abroad add-on and we have approved it.

Abroad, the car must carry the original Vehicle on Hire Certificate (VE103) we give you at pick-up. Keep it with the car the whole time, because a copy isn't accepted, and return it with the car.

Give us the lead driver's name and address exactly as they are on the driving licence, and tell us every country you'll drive in. Only the drivers named on the certificate may drive the car abroad.

You pay all tolls, vignettes, emission stickers and low-emission-zone charges abroad, and any fines, including fines that reach us after your hire has ended.

These terms still apply while you're abroad.

Petrol, diesel and hybrid cars go out full and come back full. If one comes back short, we charge the reasonable cost of refuelling it.

Electric cars go out fully charged and come back fully charged. If one comes back short, we charge the reasonable cost of recharging it.

Electric cars come with the charging cables listed on the handover sheet. Keep them in the car and return them with it. If a cable is lost or damaged, we charge the reasonable cost of replacing it. You pay for any charging during your hire, including charger fees and any overstay or idle fees the charger operator charges.

Or you can add Prepaid Refuel (£130, which covers up to a full tank) or Prepaid EV Recharge (£60) and return the car at any level. Both are fixed prices, so there's no refund for fuel or charge left over.

We record the fuel or charge level at both ends.

Mileage: each car's daily allowance is shown on its page and in your confirmation email. Your allowance for the hire is the daily figure multiplied by your number of days. We record the mileage at both ends. Miles over your allowance are charged at £0.30 a mile after the hire. Extra 100 Miles costs £25.

Every hire includes comprehensive insurance for the named drivers, with a £1,000 damage excess. The excess is the most you pay if the car is damaged or stolen during your hire, whatever the cause, unless an exclusion applies (see “When the excess cap doesn't apply”). The reasonable cost of repair, recovery and storage after the damage or theft counts towards it.

You can lower your excess when you book:

• Excess Reduction, £12 a day: your excess drops to £250.
• Full Excess Waiver, £20 a day: your excess drops to £0.
• Tyre & Windscreen Cover, £5 a day: no excess for tyre and glass damage.

These lower the excess only. The exclusions still apply.

In the cases below, your excess doesn't cap what you pay, and neither does any reduction you bought, including the Full Excess Waiver. You pay the reasonable cost in full, and our insurance may not cover you.

• Someone not named on the booking was driving.
• The driver was over the drink-drive limit or under the influence of drugs.
• The damage was deliberate or reckless.
• The car was filled with the wrong fuel.
• A driver lost or damaged the keys by not taking reasonable care of them, or the car was stolen while unlocked or with the keys in or on it.
• You, a driver or a passenger damaged the interior, for example with burns, tears or stains. This doesn't cover fair wear and tear, or damage caused by a break-in.
• The damage or loss came from doing something on the “You must not” list in “Using the car”, such as towing, off-road driving, paid delivery work or driving abroad without our agreement.

After an accident:

• Make everyone safe and call 999 if anyone is hurt.
• Tell the police when the law requires it, for example if someone is injured or you couldn't exchange details.
• Call us on 07712 700789 as soon as you can.
• Take photos. Get the other driver's name, address, registration and insurer, and any witnesses' details.
• Don't admit fault. Don't drive on or arrange repairs without our agreement.
• Send us any letters or claims you receive, and help our insurer deal with the claim.

Breakdowns: stop somewhere safe, call the 24/7 roadside number we give you at handover, then tell us. If you put in the wrong fuel, don't start the engine. If a breakdown isn't your fault, we repair or replace the car where we can, or refund the days you lose.

If you cause a call-out, for example by running out of fuel or charge, losing the keys or flattening the battery, we charge the reasonable cost.

Theft: report it to the police straight away, get a crime reference number and tell us. Give us all the keys to the car.

We don't charge for fair wear and tear from normal everyday use.

If we find new damage when the car comes back, we tell you and send you photos and the repair quote or invoice. You pay the reasonable cost of the repair and any recovery, up to your excess unless an exclusion applies. If you disagree, tell us and send us any evidence you have.

Other charges:

• Cleaning: we only charge if the car needs more than a normal valet, for example after bodily fluids, heavy stains, a lot of pet hair, sand or mud. The charge is the reasonable cost of professional cleaning.
• Smoking or vaping: the reasonable cost of the specialist cleaning needed to remove the smell. Burns count as interior damage.
• Lost or damaged keys: the reasonable cost of a replacement key and coding, plus any recovery. This counts towards your excess, unless a driver lost or damaged the keys by not taking reasonable care of them.
• Wrong fuel: the reasonable cost of draining the fuel, recovery and repairs.

You're responsible for all fines and charges from your hire. These include parking tickets and penalty charge notices (PCNs), private parking charges, police fixed penalties, the Congestion Charge, ULEZ, the Dartford Crossing, other tolls and clean air zone charges.

Pay road charges online yourself by each deadline. For the Dartford Crossing, that's midnight the day after you cross. Cars we've confirmed as ULEZ-compliant say so on their page. Ask us before you drive any other car into the zone.

At handover you sign a statement accepting responsibility for these charges and giving your address. Notices come to us as the registered keeper. We can pass your details and the hire agreement to the issuer so they deal with you directly. If the police ask who was driving, the law says we must tell them.

If we pay a charge from your hire ourselves, you repay us what we paid.

We can refuse to hand over the car if:

• a driver doesn't meet the rules in “Who can drive”
• a driver seems unfit to drive through drink or drugs
• the lead driver isn't there, or has no card for the deposit hold
• the total due at handover isn't paid
• we reasonably suspect fraud

In these cases we treat the booking as a cancellation within 24 hours of pick-up. That doesn't apply if the lead driver is at the handover with a card for the deposit hold, the total due is paid, and another named driver who meets the rules takes the car.

We can end a hire early if someone not named on the booking drives, a driver is over the limit or on drugs, a driver breaks the rules in “Using the car”, the car is used for a crime, or we reasonably suspect fraud.

If we cancel for any other reason, you get a full refund.

The car will be roadworthy, taxed and insured, with a valid MOT where one is needed.

If the car you booked becomes unavailable, for example after damage on an earlier hire, we tell you as soon as we can and may offer you another car. If you don't take it, we refund you in full.

We're not responsible for losses nobody could have foreseen, business losses, or events outside our reasonable control. If we can't provide part of your hire for a reason that isn't down to you or a driver, we refund what you paid for that part.

Check the car for your belongings before you hand it back. Anything left in it is your responsibility.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit.

We use your details, including your licence details, to run your hire, check you can drive and deal with our insurer. Where the law requires or allows it, we pass them to the police, councils, Transport for London, Dart Charge or parking operators. Our privacy notice explains more. We only send you marketing if you've agreed to it separately.

If something isn't right, tell us as soon as you can. Call or WhatsApp us on 07712 700789, or email noreply@bruxglobal.co.uk.

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.