Frequently asked questions

Yes. We're a small fleet and every listing is a specific car (or, for the Picanto, MG5 and Caddy, one of two or three identical cars). What you see is what we hand over.

Cancel free of charge up to 24 hours before your pick-up time from your account or the Find a booking page. To change dates or the car, start a new search with the same details and cancel the old booking.

No. You can book as a guest and manage the booking with your reference and surname. A free account saves your details and earns reward points.

In 24-hour blocks from the pick-up time, with a 30-minute grace period on return. Hires of 7+ and 28+ days get an automatic discount; the percentage varies by car and is shown on its page.

Drivers must be at least 23. Drivers aged 23 to 24 pay a £20/day surcharge, and some cars (the V-Class, IONIQ 5, MG5 and i800) are 30+ only, the Tourneo 25+.

Your photocard driving licence (held for at least 2 years), a DVLA licence check code generated within the last 21 days, and the card you booked with for the deposit hold. International drivers should bring their passport and, if their licence isn't in English, an International Driving Permit.

Go to gov.uk/view-driving-licence, enter your licence number, National Insurance number and postcode, then choose 'Get a check code'. It takes two minutes and lets us verify your licence and points.

Yes, additional drivers are free. They need to be present at handover with their own licence and check code, and meet the same age rules as the main driver.

Everything: VAT, comprehensive insurance, the mileage allowance shown on the car, breakdown cover and any delivery fee. There are no admin, booking or card fees.

Your card secures the booking; the balance is taken at handover. We also place a £250 refundable deposit hold, released within 5 working days of return.

Extra miles are charged at £0.30 per mile after your hire. If you know you'll need more, add 'Extra 100 miles' at checkout, which works out cheaper.

Every hire includes comprehensive insurance with a £1,000 excess, which is the most you'd pay if the car is damaged. Add Excess Reduction (£250 excess) or the Full Excess Waiver (£0) at checkout.

Petrol and diesel cars go out full and come back full, or add Prepaid Refuel and return it at any level. Electric cars just need 30 miles of range on return, or add Prepaid EV Recharge and don't worry about it.

Choose an airport or station when you search and the fee is added to your quote; we meet you there with the car. For your own address, enter it when you search: £120 covers anywhere within 50 miles of Chatham. One fee covers delivery and collection at the same place.

All our cars are ULEZ-compliant. Tolls such as the Dartford Crossing and the Congestion Charge are your responsibility. Pay them online within the deadline and there's nothing more to do.