Frequently asked questions

Yes. We're a small fleet and every listing is one specific car. What you see is what we hand over.

Cancel free of charge up to 24 hours before your pick-up time from your account or the Find a booking page. To change the dates, open your booking and choose Change dates any time before pick-up. The new dates are priced at today's prices: if they cost more you pay the difference, and if they cost less, including a shorter hire, your total stays the same and nothing is refunded. To change the car, cancel and book again; the cancellation rule applies.

Between 07:00 to 21:00 on a weekday you can book right up to the pick-up time, as long as the car is free. Pick-ups at weekends or outside those hours, and bookings made while we're closed, need at least 2 hours' notice so we can arrange the handover; the booking form only offers times far enough ahead. Need a car sooner? Call or text us on 07712 700789 and we'll see what we can do.

No. You can book as a guest and manage the booking with your reference and surname. A free account saves your details and earns reward points.

In 24-hour blocks from the pick-up time, with a 30-minute grace period on return. Hires are for at least 3 days. Hires of 7+ and 28+ days get an automatic discount; the percentage varies by car and is shown on its page.

Drivers must be at least 23. Drivers aged 23 to 24 pay a £20/day surcharge, and some cars (the V-Class, IONIQ 5, MG5 and i800) are 30+ only, the Tourneo 25+.

Yes. We started as a peer-to-peer host on Turo in 2025, and the reviews on our Turo profile are ours. Booking here gets you the same cars and the same owner, hired direct from us with comprehensive insurance included.

Your photocard driving licence (held for at least 2 years), a DVLA licence check code generated within the last 21 days if your licence was issued in Great Britain, and a card for the £500 deposit hold. International drivers should bring their passport and, if their licence isn't in English, an International Driving Permit.

You only need a check code if your licence was issued in Great Britain. Go to gov.uk/view-driving-licence, enter your licence number, National Insurance number and postcode, then choose 'Get a check code'. It takes two minutes and lets us verify your licence and points. You can't get one with a Northern Ireland or non-UK licence, and you don't need one. With a Northern Ireland licence, contact us before you book. International drivers should bring their passport and, if their licence isn't in English, an International Driving Permit.

Yes, additional drivers are free. They need to be present at handover with their own licence and check code, and meet the same age rules as the main driver.

Everything: VAT, comprehensive insurance, the mileage allowance shown on the car, breakdown cover and any delivery fee. There are no admin, booking or card fees.

Online, you normally pay the total by card when you book. Phone bookings, and online bookings marked pay at handover, are paid at handover by card, cash or bank transfer. There's also a £500 deposit hold on your card: a hold, not a payment. Authorise it with the link in your confirmation from 24 hours before pick-up, or at collection. We keep it in place until the car is back, renewing it on the same card every few days, then release it, less anything owed.

Extra miles are charged at £0.30 per mile after your hire. If you know you'll need more, add 'Extra 100 miles' at checkout, which works out cheaper.

Every hire includes comprehensive insurance with a £1,000 excess, which is the most you'd pay if the car is damaged or stolen, unless one of the exclusions in our hire terms applies. Add Excess Reduction (£250 excess) or the Full Excess Waiver (£0) at checkout.

Petrol, diesel and hybrid cars go out full and come back full, or add Prepaid Refuel and return it at any level. Electric cars go out fully charged and come back fully charged, or add Prepaid EV Recharge and return it at any level.

Choose an airport or station when you search and the fee is added to your quote; we meet you there with the car. For your own address, enter it when you search: £120 covers anywhere within 50 miles of Chatham. One fee covers delivery and collection at the same place.

Our base is in Chatham, so the Medway towns (Rochester, Gillingham, Strood, Rainham) are minutes away. Address delivery covers the whole of Kent, most of Greater London and south Essex, and we hand over at every London airport and Ebbsfleet International.

Every car we've confirmed as ULEZ-compliant says so on its page. If a car's page doesn't mention ULEZ, ask us before driving it into the zone. Tolls such as the Dartford Crossing and the Congestion Charge are your responsibility. Pay them online within the deadline and there's nothing more to do.